Standard Terms and Conditions

It is illegal to sell alcohol to people under the age of 18. By purchasing the alcohol, the Customer confirms that he/she is 18 years old or above.
 
General

The Company shall make every effort to ensure that prices, details and sizes of products on this website are up to date. Prices are subject to change without prior notice and all orders are subject to Company's acceptance at its sole discretion and stock availability.
The Company shall make every effort to ensure products displayed on the website are in stock. If from time to time products become out of stock, the Company reserves the right to offer alternative product/s to the Customer of similar value and style.
All orders are subject to confirmation of final availability and the Company reserves the right to reject the order in the event that any of the products or services requested is unavailable. In the event that we are unable to fulfill any of the products or services in your order we will notify you by phone or email before your requested delivery date.
Your offer to purchase made on www.schmidtvinothek.com shall be subject to our sole discretion and may not be accepted subject to the availability of stock. A final and conclusive invoice will be presented to you upon delivery.
 
Delivery

For every Purchase of net amount of at least HK$ 1,000 you will enjoy free delivery service to a single destination between 10 am to 6 pm on working weekdays. Delivery service is not available on Sunday and Public Holidays. Free delivery service is limited to residential or commercial addresses within Hong Kong Island, Kowloon and the New Territories only. There will be no free delivery service to Discovery Bay, Ma Wan, Tung Chung, Chek Lap Kwok International Airport and any outlying islands, restricted area and the hotel guest room.
For any purchase of less than HK$ 1,000 a delivery charge of HK$200 will be applied per each single destination to residential or commercial address within Hong Kong Island, Kowloon and New Territories only. Delivery service will only be available between 10 am to 6 pm on working weekdays only. Delivery service is not available on Sundays and Public Holidays.
Request for delivery to Discovery Bay, Ma Wan, Tung Chung, Chek Lap Kwok International Airport will incur additional charge. Charges will be quoted upon request. Delivery service will only be available between 10am to 4pm on working weekdays only. Delivery service is not available on Sundays and Public Holidays.
Delivery will be made within 5 working days after acceptance of your order.
Delivery service is not available if there is no authorized or legitimate unloading area within 50 meters of the delivery address.
Delivery service of five cases or more is only available to addresses above 3rd floor when lift service is available. In the event of a lift breakdown we will make arrangements to deliver the goods at another time.
Delivery service will be suspended when typhoon signal No.8 or above or a black rain warning is hoisted. In this event customers will be contacted to re-schedule delivery time.
We reserve the right to charge additional delivery cost if the customer is not present to receive the goods at the agreed time, incomplete/wrong address is provided or any change in address for the services to be delivered to.
In the event of unforeseen circumstances or Force Majeure, we will contact you by phone to arrange another delivery date.
We reserve the absolute right to decline delivery service.
While all goods will be delivered to the best of our ability, we are not liable for any unsuccessful delivery due to incorrect or insufficient information provided by the customer.
Delivery service of five cases or more is only available to addresses above 3rd floor when lift service is available.
In case delivery service of five cases or more is required, it would be subject to additional charge per floor, i.e. HK$50 up to the 7th floor of the building.
According to Full Implementation of the Plastic Shopping Bag Charging (PSB Charging) by Environmental Protection Department effective from 1 Apr 2015, if customer requests to include any Schmidt Vinothek shopping bags in the delivery, the charge is HK$0.5 each.
 
Return Policy

Goods sold are not refundable.
The goods may be returned or exchanged within 7 days from the date of invoice subject to the following conditions:
- Supported by valid original receipt and invoice.
- Items should remain unopened and in its original packing (if applicable) unless the wine is corked or faulty.
No refund will be given if the value of the exchanged products is less than the value of the original purchase. If the value of the exchanged products is higher than the original purchase value, the difference will be charged to the customer.
It is the customer’s responsibility to check the condition and quantity of all goods when taking delivery. All claims must be lodged with our customer service hotline +852 3650 0668 at the time of delivery. Failure to do so may result in our rejection of any claim.
Our return policy is not applicable for glassware or accessories after the receiver has acknowledged receipt of the goods.
 
Force Majeure

The Company shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond the control of Company.
These terms and conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People's Republic of China and the Customer and Schmidt Vinothek agrees to submit to the jurisdiction of the Hong Kong courts. Schmidt Vinothek may revise these terms and conditions at any time without prior notice. If any dispute arises, Schmidt Vinothek's sole determination shall be final.
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